Effective Date: 23 December 2024

Welcome to Neev (operated by Levelgrid Private Limited, "we," "us," or "our"). These Terms and Conditions ("Terms") govern your access to and use of our website, products, and services (collectively, "Services"). By accessing or using the Services, you agree to these Terms. If you do not agree, please do not use our Services.

1. Use of the Services

1.1 Eligibility:

• You must be at least 18 years of age or have the legal authority to bind your organization to these Terms.
• Use of the Services is limited to healthcare professionals, organizations, or individuals seeking healthcare-related solutions.

1.2 Permitted Use:

• The Services are provided solely for lawful purposes in compliance with applicable laws, including data protection and medical regulations.
• Users are prohibited from reverse-engineering, modifying, or misusing the software or Services in any unauthorized manner. Misuse includes, but is not limited to, excessive automated querying, unauthorized scraping, or overloading our servers

1.3 User Responsibilities:

• Users must ensure the accuracy and legality of the data they input into the platform.
• Users are responsible for obtaining all necessary patient consent before utilizing the Services for transcription or other purposes.
• If operating outside India, Users must ensure their use of the Services complies with local laws and regulations.

2. Data Privacy and Security

2.1 Compliance with Laws:

• We comply with Indian data protection laws, including the Information Technology Act, 2000, the Digital Personal Data Protection Act, 2023 (DPDP Act), and associated healthcare regulations and guidelines.

2.2 User Data:

• Users retain ownership of all patient data submitted through the platform. By using the Services, you grant us a limited license to process the data solely for providing the Services.