Effective Date: 23rd December 2024
Levelgrid Software Development Private Limited, having its registered office at 3rd Floor no. 775, Workden Executive 1, 42, high street 100 ft road Indiranagar, Bangalore 560038, including its affiliates and subsidiaries ("we," "us," or "our"), respects your privacy and is committed to protecting it in accordance with the terms of this Privacy Policy ("Policy"). This Policy applies when a natural person accesses, downloads, browses, or uses our platform ("Platform") and/or any legal entity avails, accesses, or uses our cloud-hosted services that convert voice to text ("Services") through its employees, representatives, or agents ("Personnel"). Collectively, natural persons and legal entities are referred to as "user," "you," or "your."
This Policy describes the types of information we may collect from you or that you may provide when you visit our website ("Website") or use the Platform and Services. It further explains our practices for collecting, using, maintaining, protecting, and disclosing that information.
1. Business Overview
Neev, a product of Levelgrid Software Development Private Limited, provides AI-powered solutions for the healthcare industry, offering tools that streamline clinical documentation and improve healthcare delivery. Our Services, currently accessible through our Website, include:
- Voice-to-Text Transcription: Converting doctor-patient interactions into text to facilitate efficient record-keeping and analysis. This includes the ability to identify speakers, time-stamp conversations, and generate summaries.
- EMR Integration: Enabling seamless integration with existing EMR systems to streamline workflows and improve data accessibility. This includes the ability to automatically populate patient records with transcribed data and extract relevant clinical information.
- Appointment Booking and Remote Health Management: Offering appointment scheduling and remote healthcare management to enhance convenience and accessibility. This includes features such as online booking, automated reminders, and telehealth consultations.
- ABDM Integration: Integrating modules such as HMIS (M1, M2, M3), PHR (Personal Health Records), and health locker functionality under the Ayushman Bharat Digital Mission (ABDM) framework, giving users greater control over their health data. This allows users to access and share their health information with healthcare providers through a secure digital platform.
2. Legal and Regulatory Compliance
We comply with all applicable data protection laws and regulations in India, including:
- Information Technology Act, 2000 and Amendments: We adhere to provisions concerning data security, privacy, and electronic transactions, including data breach notification requirements and reasonable security practices.
- Digital Personal Data Protection Act, 2023: We follow the principles of lawful data processing, purpose limitation, data minimization, accuracy, storage limitation, integrity and confidentiality, and accountability outlined in the Act. We also comply with user rights, including the right to access, correction, erasure, and data portability.
- Ayushman Bharat Digital Mission (ABDM) Guidelines: We comply with ABDM regulations governing personal health information protection, consent management, data sharing, and interoperability. This includes adhering to data security standards, implementing access controls, and obtaining explicit consent for data sharing.
Where applicable, this Privacy Policy reflects principles from international standards, including the General Data Protection Regulation (GDPR) and Health Insurance Portability and Accountability Act (HIPAA), ensuring robust protection of user privacy on a global scale.
3. Data Collection and Usage
3.1 Types of Data Collected
We collect the following types of data to provide and improve our Services:
- Personal Information: Name, contact details, date of birth, gender, identification documents (for ABDM compliance), government-issued identifiers, insurance information, and other information provided during registration or service usage.
- Medical Information: Health records, medical history, diagnoses, treatments, medications, allergies, lab results, immunization records, family history, lifestyle information, and other health-related data obtained during consultations or EMR integration.